Use of Site

• You must be at least 18 years old (or supervised by a parent/guardian).
• We grant a limited, personal-use only license — no commercial exploitation or third-party representation.
• Breaching these terms results in immediate access revocation.
• Prohibited actions: Reproducing, modifying, scraping, or reverse-engineering the site (unless permitted in writing).
• We reserve the right to refuse service, terminate accounts, or cancel orders for policy violations.
• Do not upload harmful content (viruses, infringing materials, obscene content, etc.).
• You’re fully responsible for all activity under your account — protect your password!

New Users & Newsletter

• New users are automatically subscribed to our newsletter by default.

Shipping Notice

• We may ship from multiple warehouses and split orders based on stock availability.
• Orders follow the website’s stated dispatch times. Delays trigger support solutions via our Support Center.
• Contact us before dispatch for changes — we’ll honor requests where possible.

Reviews & Comments

• Your submissions (reviews, ideas, etc.) are non-confidential — we gain perpetual, worldwide rights to use them.
• Warrant your submissions are original and infringement-free.
• We may use your name with your content and aren’t obligated to remove submissions.
• Do not impersonate others or submit false information.

Copyright

• All site content (text, graphics, logos, etc.) is our property or licensed to us.
• You may only use content for personal shopping — no commercial exploitation (e.g., scraping, republishing).
• Our designs are inspired by celebrity styles but aren’t official endorsements or infringements.

IP Infringement Policy

Report infringements by providing:

1. Authorized signature of the rights owner.
2. Description of the infringing material.
3. Exact site location (URL) of the infringement.
4. Your contact information (address, phone, email).
5. Statement of good faith belief that use is unauthorized.
6. Identified IP rights (e.g., "XYZ Copyright, Reg. No. 123456").
7. Under-perjury statement confirming accuracy.

Termination

• We may terminate your access without prior notice for breaches of these terms.
• Termination does not affect pre-existing rights/obligations (e.g., payment responsibilities).

Order Acceptance

• We reserve the right to cancel orders (e.g., stock issues, pricing errors, fraud concerns).
• After dispatch, shipping liability transfers to you (handled by third-party logistics).
• Orders marked "delivered" by couriers are considered final — we’re not liable for non-delivery thereafter.

Typographical Errors

• Pricing errors may occur — we reserve the right to cancel mispriced orders.
• We’ll either contact you for instructions or cancel the order and notify you.

Pricing in Currencies

• Prices are quoted in USD; other currencies are estimates (subject to exchange rate fluctuations).
• The individual product page displays the current price you’ll pay (including currency conversion).

Arbitration

• Unresolved disputes are submitted to the International Economic and Trade Arbitration Commission.
• Awards are final and binding on both parties.

Applicable Law

• These terms are governed exclusively by Spanish law (regardless of conflict of laws principles).

Third-Party Links

• We aren’t responsible for the content or operation of third-party sites linked from ours.

Remedies for Breach

• We may seek specific performance, injunctive relief, or damages for breaches of these terms.
• No waiver of rights implies a future waiver (e.g., ignoring a breach once doesn’t excuse future breaches).

Order Cancellation

• Packed/shipped orders cannot be canceled — contact support for partially processed orders ASAP.
• If cancellation fails, accept the package and refer to our Warranty Page.

Customer Code of Conduct

Unacceptable behavior includes (but isn’t limited to):

• Aggressive, abusive, or threatening language (verbal, written, or digital).
• Persistent vexatious complaints after resolution (e.g., repeating issues despite fair solutions).
• Demanding policy breaches (e.g., refunds exceeding order value, unrealistic compensation).
• Frequent changes to complaint scope after formal responses.
• Excessive complaints relative to your total purchase value.

Consequences of violations:

• Formal notice of unacceptable behavior.
• Suspension of correspondence or future order acceptance.

Complaint Escalation Process

• For service issues: Escalate to a supervisor via the "Submit a formal complaint" section.
• Timelines:
  • Standard/flat rate shipping: 3 months from shipment date.
  • Latin America postal deliveries: 4 months from shipment date.
  • Expedited delivery: 3 months from shipment date (exempt if marked "delivered").
• We respond to complaints within 24 hours (excluding weekends and public holidays).